Returns & Exchanges

At Mephisto Genetics, we want you to be fully satisfied with your limited edition apparel and lifestyle goods. If your items aren't a perfect fit, we offer a 30-day window for returns and exchanges on all unworn merchandise.

1

Initiate Your Request

Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

2

Prepare the Package

Place the items in their original packaging with all tags attached, ensuring the product is in its original, unwashed condition.

3

Attach Shipping Label

Print the prepaid shipping label provided via email and securely affix it to the outside of your return package.

4

Receive Your Refund

Once our warehouse inspects the returned goods, your refund or exchange will be processed within 5-7 business days to your original payment method.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing